Tybaac Hospitality Consultancy

Precision. Performance. Profit.

Strategic hospitality transformation built on data, discipline and operational clarity.

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Operational audit and workflow optimisation
Operational efficiency

Spot cost leaks. Streamline service. Improve flow.

Full venue audit to identify cost leaks, streamline processes, and enhance layout for better guest flow and spend.

  • Conduct a full operational audit to identify inefficiencies, bottlenecks, and cost leakage
  • Map end-to-end service journeys (arrival → order → fulfilment → exit) to remove friction points
  • Optimise staffing rotas, shift patterns, and bar/service workflows using demand-based scheduling
  • Introduce labour productivity benchmarks (revenue per labour hour, covers per staff member)
  • Streamline supplier relationships, purchasing, and inventory controls
  • Consolidate suppliers where possible to improve buying power and consistency
  • Implement tighter stock management, par levels, and variance reporting to reduce shrinkage
  • Refine venue layout and service points to improve crowd flow and maximise spend per head
  • Re-engineer bar layouts and prep processes to reduce serve times and queues
  • Leverage POS and ops data to drive continuous operational improvements
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Financial management and margin growth
Financial management

Increase margin. Stabilise cash flow.

Apply dynamic pricing, menu analysis, strict budgeting, purchasing and stock management to drive margin growth and cash flow stability.

  • Reduce operating costs through supplier renegotiation and structured waste reduction programmes
  • Review cost of goods sold (COGS) weekly and set variance thresholds with accountability
  • Improve margins via dynamic pricing, menu engineering, and structured upselling
  • Identify high-margin “hero” products and optimise placement, pricing, and promotion
  • Introduce contribution margin analysis by product, event, and trading period
  • Implement robust budgeting, forecasting, and cash-flow management processes
  • Build rolling 13-week cash-flow forecasts with scenario planning
  • Track unit economics (per cover, per hour, per event) to support better decision-making
  • Establish clear financial KPIs with weekly and monthly reporting cadence
  • Strengthen financial controls around cash handling, refunds, and discounts
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Compliance and risk management
Compliance & risk management

Operational confidence

Operational confidence is the certainty that comes from facts: the right things are happening, they are verifiable, and you remain in full control.

  • Ensure full compliance with licensing, legal, health & safety, and noise regulations
  • Maintain a live compliance calendar with ownership and renewal tracking
  • Strengthen venue security procedures, access controls, and staff training
  • Conduct regular risk assessments covering crowd management, alcohol service, and emergencies
  • Develop crisis management, incident response, and business continuity plans
  • Run tabletop exercises and drills to ensure readiness across management teams
  • Formalise incident reporting, escalation, and post-incident review processes
  • Proactively engage with local councils, authorities, and the community
  • Build positive relationships to support licensing applications and operating flexibility
  • Protect brand reputation through consistent standards and proactive issue management
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Team management and culture
Team management & culture

Structured standards. Accountable teams. Exceptional service.

We build high-performing teams through clear standards, aligned accountability, and recognition that drives exceptional guest experiences and profitability.

  • Deliver structured onboarding and ongoing training to raise service standards
  • Introduce clear role-based KPIs and performance management frameworks
  • Align individual KPIs to venue-level commercial and guest experience goals
  • Improve staff retention, engagement, and morale through incentives and progression pathways
  • Create clear career paths for high performers (supervisor → manager → leadership)
  • Develop and implement comprehensive Standard Operating Procedures (SOPs)
  • Ensure SOPs are practical, accessible, and consistently enforced
  • Introduce regular coaching, feedback, and performance reviews
  • Build a culture of ownership, accountability, and continuous improvement
  • Recognise and reward behaviours that drive guest satisfaction and profitability
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Customer experience and retention
Customer experience & retention

Design every interaction with care.

From initial marketing to seamless booking, to welcoming, serving and bidding farewell to guests, every interaction is designed with care — creating experiences that attract more satisfied customers.

  • Analyse the tech stack
  • Streamline queue management, ticketing, and guest entry processes
  • Use data to optimise arrival flows and reduce peak-time congestion
  • Launch loyalty, membership, and VIP guest programmes
  • Segment guests by value and behaviour to tailor offers and experiences
  • Implement real-time customer feedback systems and service recovery protocols
  • Empower managers to resolve issues on the spot to protect guest satisfaction
  • Define and enforce clear Steps of Service across all customer touchpoints
  • Standardise service behaviours while allowing personality and flair
  • Increase dwell time and spend through experience design and curated moments
  • Track guest satisfaction, repeat visitation, and lifetime value metrics
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Expansion plan

Scale with control. Protect the brand.

From site acquisition to delivery, we help you expand with consistent standards, budgets, and timelines.

  • Site Identification & Acquisition: Support the sourcing, evaluation, and securing of new development sites.
  • End-to-End Development Support: Lead and coordinate planning approvals, architectural design, consultant management, and full project delivery.
  • Programme & Project Management: Oversee timelines, budgets, contractors, and risk management to ensure consistent, on-time execution.
  • Brand Consistency & Quality Control: Safeguard brand identity, design standards, and customer experience across all locations.
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